Book A Free Collection

We only collect reusable household furniture from the following
boroughs. If you live in another borough we will not be able to assist.

How does our collection service work?

Your item/s will be collected on the day it was booked with us.
Our collection crew will contact you 30 minutes before your collection will take place to say we are on our way.
Please ensure a responsible adult is present when our crew arrives to collect the item/s.
All items will be collected from inside your property to keep them in good condition and to prevent weather damage. Items left outside will not be collected.
We are able to collect from up to the second floor. We can collect from higher floors if a working lift is big enough to accommodate the item. You are responsible for ensuring that your personal property and surfaces are protected from damage. Routes for carrying should be clear and accessible. It is important that you remove all obstacles that may hinder the safe removal of your items and protect your properties that could be damaged during the removal process. Our collection crew will not remove items out of windows.
Collection staff will have a Furniture Reuse photo ID and a copy of your booking listing the agreed items to be collected.
Please note that items will be taken at our driver’s discretion and we do not collect small single items (e.g. A single dining chair).

We accept most second-hand furniture in good clean and reusable condition.
We accept smaller second-hand items (e.g. bric-a-brac) if they are to be collected with furniture items.
We cannot accept broken, stained, ripped, or torn items (you can
call the council’s bulky waste collection service for help with these
items).
Soft furnishings must have the appropriate fire safety labels attached and intact.
Where possible please take a photo of the items and attach it to the online form.
We DO NOT collect books, children's toys, cot beds, or prams.
We DO NOT collect Bunk Beds or Divan Beds, mattresses or carpets.